I am presently Head of Business Improvement for Telefonica UK Ltd (O2).Prior to joining O2, I held the same position at Tui Travel PLC (owners of the Thomson and First Choice brands in the UK). Within Telefonica UK, I am responsible for working with directors and senior managers from across the business to define and execute cost effective sustainable business change.
Amongst others, my accountabilities include developing more cost effective ways of working (i.e.: process improvement & alignment of governance models) and improving the overall effectiveness of the organisation (i.e.: leading positive change in organisation structures, individual roles & responsibilities and staff competencies).
My role requires me to build strong effective working relationships across all levels of the organisation and members of both Tui Travel and Telefonica UK boards will attest to both my performance and professionalism.
About my Role
I have been actively working with the VHMC Board since October 2012. I took responsibility for the Director of Operations remit from 1st January 2014.
Getting in Touch
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